Who we are

MPR Medical Translator Ltd is a company based in the United Kingdom and administered by Mercedes Pacheco and Miguel Villares. We provide English to Spanish language services, such as interpretation, translation, revision, proofreading and consulting, as well as translation training services. The purpose of this policy is to explain to you how we control, process, and protect your personal data while browsing or using this website. If you do not agree with the policy, you may wish to cease viewing or using this website. We are committed to safeguarding the privacy of our service users, website visitors, clients, colleagues and suppliers. We are GDPR compliant.

We act as a data controller with respect to the personal data of our website visitors and service users when we work with direct clients. We act as data processor when we work through translation agencies or when we are subcontracted by a colleague responsible for the content.

How we use your personal data

We collect, store and use personal data for the following purposes:

• To issue quotes, estimates and invoices

• To communicate with you

• To provide our language services as requested by you

• To comply with legal requirements

Visitors to our website are not obliged to provide personal data. Nevertheless, anyone interested in our services can contact us via the contact information provided, and some personal data has to be collected in order to establish communication.

Identifiable personal data we collect and process may include your name, postal address, email address, telephone number, banking and financial details, education and employment details or personal information on documents provided by you for the purpose of issuing quotes, estimates and invoices, providing our services and communicating with you. We process all data on password-protected computers and laptops which is not accessible by third parties. The legal basis for this processing is consent and our legitimate interests, namely the performance of the services you have requested, the performance of contract between you and us and/or taking steps, at your request, to perform them or enter into such a contract.

We do not collect sensitive information regarding your health, religious or political views, etc., unless they are included in a document you provide us with for translation. These data are collected via the contact form on our website, or if you contact us via email, text, social networks or mobile phone.

About cookies

Like most websites, ours also uses cookies to collect data. Cookies are small data files which are placed on your computer (PCs, smart phones or tablets) as you browse. They are used to remember when your computer or device accesses this website, they help it operate effectively and improve your user experience.

The data collected includes pages viewed and your journey around the website. These cookies are not used to collect or record data on your name, address or other contact details.

You can disable the use of cookies by changing your browser settings to reject cookies. In doing so, some of the website services may no longer function properly.

Google Analytics

Google Analytics collects standard Internet log data and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This may include your IP address, geographical location, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

This data is only processed in a way which does not identify anyone.

We neither make nor allow Google to make, any attempt to find out the identities of those visiting our website.

The user information generated by Google cookies regarding our online offer is normally transferred to a server and stored in the USA.

Google is certified by its Data Processing Agreement for Europe, and therefore guarantees with European data privacy regulations.

If you are not happy about this, please click the following link to get the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

There shall be written agreement before we perform the services; namely, an agreed quote or estimate, a go-ahead given by email, and/or a signed contract, which means you have given your consent to our processing your personal data.

We may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, such as tax matters, exercise or defence of legal claims, the purposes of obtaining or maintaining insurance coverage, or obtaining professional advice.

We do not process your data for marketing purposes.

Categories of data subjects

We hold data on clients, prospective clients, suppliers, collaborators, data processors for legitimate interests.

Providing your personal data to others

All the personal data we collect are processed directly by us. Third parties that could have access to your content are our cloud storage, accountancy firm, server and website providers, but they are all secure and GDPR compliant.

We may disclose your personal data to a GDPR compliant colleague/subcontractor insofar as reasonably necessary for the purposes, and on the legal basis, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, obtaining professional advice, or the establishment, exercise or defence of legal claims.

We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

Retaining and deleting personal data

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject. We will keep records of our invoices and tax related documentation for a minimum period of six years after we submit our tax declaration.

We delete emails and data from inquiries by email or through our website after six years. We keep translations and translation memories for future linguistic reference and for the purpose of consistency in future projects, but all identifiable personal information is deleted from the documents before we store them.

Your individual rights

We take all precautionary steps to guarantee the security, integrity and confidentiality of your personal data in compliance with the European General Data Protection Regulation (EU) 2016/679, in relation to the processing of personal data and the free movement of such data.

You can contact us at any time if you would like to access, rectify or erase your personal data, or if you would like a copy of your personal data, in accordance with the above mentioned regulation. We will take action within one month of receipt of your request. Contact us at mercedes@mprtranslator.com or get in touch by any of the contact means described on our website.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

You can read more about your rights in detail here.

Our details

This website is owned and operated by MPR MEDICAL TRANSLATOR LTD.

Our company is registered in England and Wales under registration number 13015058, and its registered office is at 3-7 Temple Avenue, Suite 140, Temple Chambers, London EC4Y 0DA.

You can contact us by post, to the postal address given above; by email and telephone as published on our website.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

This privacy notice was updated in March 2023 and will be reviewed as and when necessary.